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For SURE the fastest way to get our attention! Check “me” out in the right hand corner of your screen. During ZZZ time, please leave us a message and we will be sure to contact you first thing in the morning.
Support Via Email
If you cannot find what you are looking for, then please drop us an Email – if it exist, we will get it for you at the best possible price in the quickest possible time!
Support Via Phone
For the past 5 years and going forward we will continue to serve YOU! Give us a tinkle during store operating hours.
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FREQUENTLY ASKED QUESTIONS
ALL
GENERAL
ORDERS
PAYMENTS
E-BOOKS
DELIVERY
The book I am looking for is not in your catalogue?
We are here to help! So, kindly email us with all the necessary information (most importantly the ISBN, Title and Edition of the Book and we will get a price for you ASAP to source the book for you should you want to proceed. You can expect a speedy reply! Please note that for international titles it normally takes between 7 and 14 days to get the book flown into South Africa. Local titles will take between 2 and 5 days to arrive at our store.
Can I come work for Wize Books?
For available positions please visit our careers page to apply for a position at Wize Books by clicking here
Will you buy my second hand books?

Wize Books do not buy your textbooks from you - WE SELL THEM ON YOUR BEHALF, taking merely a R20 commission per book if and when we manage to sell it.

The process entails:

  1. Bring your books to the Wize Books second hand department before commencement of the new semester. The week prior to the start of the semester will allow us more time to sell it and increases the chances of it selling.
  2. Please only bring books that are still in-use or prescribed
  3. The friendly Wize Book employees will assist to you to determine a suitable selling price for each of your books based on the condition of the books. The price remains your decision.
  4. Once all your books are booked in with a price that you are happy with, we will provide you with a "Book-In voucher" Please note: You will need to keep this safe in order to collect your money when it has sold — it is and remain the student’s responsibility to keep this document safe and it is advisable to upload it into the cloud/to take a photo for personal records.
  5. Wize Books will keep your books in our store, looking after them and actively trying to sell them for you - we have over 2000 students visiting our shop daily so it might sell even a couple of minutes after being booked in.
  6. If one or all of your books are sold you will receive an sms, notifying you when the next pay-out will be for you to bring your Book-In Voucher along to Wize Books to receive your money. You will however need to collect your money in person and you need to come during the specified hours that will be stipulated in the SMS. If you cannot collect or send someone on your behalf, you may request an EFT at an additional R50 admin fee.
  7. Wize Books charge a commission of R20 per book.
  8. If any of your books do not sell, we will notify you via sms to collect them. If you do not collect them within 2 weeks, they will be donated.
How do I contact Wize Books/can I speak to someone who is of the same species as I am, aka Human?
You can contact us on 012 362 5885, or you can email us at enquiries@wizebooks.co.za or you can chat with us by using the online chat function which can be found in the bottom right corner of the screen.
My cellphone number has changed. How do I update my account?
You log in with your current email address and password. Once you're logged in, click on " Account" in the header. Next click on the “Manage Profile” tab — you will be able to alter your cell number and password.
What do I do if I forgot my login password?
Simply click on the “Log In” link in the header, then click on “Forgot Your Password” link in the middle of the screen. Next you just enter your email address in the text field, then press enter. Shortly after you’ll receive an email with a link to reset your password.
I can’t find your store, where are you guys?
The easiest will be to open Waze or Google Maps on your phone and search for Wize Books. Alternatively, click here to get instructions. Our physical address is 1116 Prospect Street, Hatfield, Pretoria — we are directly opposite the University of Pretoria ladies residence Magrietjie in Hatfield Square.
How can I find a quote for my books?
The quickest thing for you to do to get a quotation would be to do it online. To get a quotation on our website, follow the following steps:
  1. Add all the items you would like to be quoted on into your cart and proceed to checkout.
  2. Place the order by choosing the last payment option - “(EFT)” and then click on “Place Order”. No, it will not require you to make any payment it will just generate a preliminary quotation that will be emailed to you.
  3. Now click on “Account” in the top header of the website.
  4. Look for the order you just placed and click on “Print”. You can “Print to PDF” which will download the document. This will serve as a pro-forma invoice/ a quote.
Is it safe to buy products from Wize Books?
Our Site offers 256-Bit secure socket layer encryption as verified by GoDaddy.com, the leading Web Server Certificate verification agencies in the world. No payment details are saved on our online platform and we take the security of our client’s payments and personal information very seriously. Wize Books is a trusted brand throughout South Africa and it is evident in the fact that we have been reviewed by the General South African public on Google over 1000 times.
How do I place an order online?
  1. Add all the items you would like to be quoted on/order into your cart and checkout.
  2. Place the order by choosing your preferred payment option.
How can I find out what the status is on my order?
Log onto Wize Books website. Click on the “Track my Order” link in the header. Click on “Track my Order” and the status of your order will be displayed.
How long do I have to wait before I receive my order?
The duration will depend on whether we have stock as well as whether or not the suppliers have stock. If it is a locally published book and it is in stock at the supplier it is likely to take approximately 2-5 days (Local supplier) or 7-14 days (International supplier). It may take longer if we have to source the item when our suppliers are out of stock or if the item is not available anymore. But rest assured, we will do everything we can to have it at your door as soon as possible. If we cannot get the title/cannot order it for you and you have paid for it, we will refund you.
Do Wize Books sell academic books only?
No, we also sell speakers, earphones, laptops, calculators, power banks, lab coats and a whole lot more. Check out our “Best Sellers – Electronics and Others”.
Will you deliver to my doorstep?
Local: We will INDEED! Purchases with a value of over R1500 even has FREE delivery.
Please take note the we do not delivery outside of South Africa.
How do I pay?

In store: Cash or Card (we accept all debit and credit cards except for “American Express” and "Diners Club") We also accept NSFAS and FUNDI as a payment method. Note: No discounts will be given for cash payments.

Online: Instant EFT via Ozow, Mobicred, Credit Cards, Chip and Pin Debit Cards, EFT into our ABSA account and last but not least, cash deposits‏.

Should you opt for ABSA (EFT), our bank details will be emailed to you together with the EXACT reference number you MUST use. Please use only this exact reference number as your order will be delayed or indefinitely delayed if you do not use the correct reference.

In what format is my Wize Books eBook available?
Your eBook will be available in either PDF or ePub format.
On which devices can my eBook be accessed?
Kindly use a PC, Laptop or Tablet. The eBook can be displayed on both Apple and Android products. eBooks can only be downloaded on a MAXIMUM of two devices.
How do I download the eBook that I have purchased?
If you have already paid for your eBook, you will receive a link via email from Wize Books. Open this link and follow the detailed prompts on the email. It was carefully constructed to ensure you do not struggle, so please follow it step-by-step. If you do struggle, kindly give us a call or pop us an email.
Can I print the eBook that I’ve downloaded?
The eBooks are copyright protected by Publishers. Some publishers do allow you to print minimal number of pages and some do not allow it. Please note that distributing copyright protected information is a criminal offence.
Can I be refunded for eBooks that I have purchased?
We are able to refund the majority eBooks if you send us a cancellation email request within 12 days of purchase with, the refund will however have a R50.00 admin fee deducted from the funds paid to you. If however there is a problem with the eBook, you can email us the problem details to enquiries@wizebooks.co.za and we’ll work our MAGIC. Some eBooks/non-physical products can however not be refunded due to the publishers not approving refunds or due to the nature of the products, i.e. software etc.
Can I change my delivery address after I place(d) my order?
Yes you can, PROVIDED that the package has not left our premises as yet! If you do want to amend your delivery address after the package has left our warehouse you will need to wait for the package to be returned to us (which will attract an additional R85 return fee) and you will then need to pay a third delivery fee. Accordingly, you pay for the first delivery which the courier bills us for, then should the courier not be able to deliver the parcel after 3 x attempts they will bill us a return fee which you will be liable for. You can then collect the order from our store or opt for a delivery which will attract another delivery fee. This is a costly exercise and accordingly please try to avoid it. In order to amend your delivery address prior to it being dispatched, follow the below instructions:
  • Log in to view your Order History
  • Click the "View" button to see the details of the order for which you would like to update the delivery address
  • To the right of the “Delivery Details” section, (if your order is still allowed to amend the delivery details) you will see a “pencil” icon which will allow you to edit the delivery address. Note this button does not show for Collect-In-Store orders, or when an order has already been dispatched.
  • You will see a new section open below called "Edit Address"
  • Select a pre-existing address, or create a new address to use for the delivery
  • Click on "Update Order" to complete the process! You will receive a confirmation message on screen, and the page will refresh to show the updated information
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