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REFUND POLICY

Cancellations/returns need to be requested in writing via email within 7 days of receipt of goods by sending an email to enquiries@wizebooks.co.za with the subject “Cancellation: XXXX (Where XXXX is replaced by your order number)”. If you have not received a response from us within 1 business day, please give us a call to confirm whether it has been received.

Please include the following details in your request:
  1. Order Number.
  2. Reason for cancellation/return request.
  3. Banking details where the refund should be made

Once you have received a confirmation that your order qualifies for cancellation/return, the items must be returned by you to the below location within 7 days after our return authorisation approval via email.

Please note: Wize Books reserves the right to reject a cancellation request if a book has been specifically ordered through a supplier.

Cancellation before delivery/collection has been made:
  1. If books have already been packaged (“Ready for collection”/ “Awaiting Courier”), a 20% handling fee will be applicable.
  2. If your order has already been handed over to the couriers (“Dispatched”), we will be able to cancel this but you will be charged an additional R85 delivery fee for the order to be returned to us and a 20% handling fee will be applicable.
Return process if delivery/collection was already made:
  1. You will need to return the items at your expense to Wize Books Store, 1116 Prospect Street, Hatfield, Pretoria, Pretoria, 0181.
  2. The returned Box should clearly indicate that it relates to a Wize Books return and your original order/invoice should also be included in the box.
  3. Only products in mint re-saleable condition will be considered for refunds. Books being returned need to be packaged appropriately to prevent any damages. Books cannot be covered in decifix/plastic etc.
  4. A 20% handling fee will be charged on all products returned.
  5. Please ensure your banking details are sent to enquiries@wizebooks.co.za together with your order number.

Due to all the hassle and costs associated with returning books/products, we urge you to please ensure that you purchase the products which you require/that have been prescribed.

eBooks:

Ebook cancellation requests need to be sent to us within 12 days of purchase by sending an email to enquiries@wizebooks.co.za with the subject “Cancellation: XXXX (Where XXXX is replaced by your order number)”. Some eBooks/non-physical products can however not be refunded due to the publishers not approving refunds or due to the nature of the products, i.e. software etc.

A R50 handling fee will be charged on ebooks which have been approved for cancellation.

Purchases made in Store (Over-the-counter):

Any Purchases made in store need to be returned in mint--condition within 7 days of purchase in order to qualify for a refund.


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