Cancellations/returns need to be requested in writing via email within 7 days of receipt of goods by sending an email to firstname.lastname@example.org with the subject “Cancellation: XXXX (Where XXXX is replaced by your order number)”. If you have not received a response from us within 1 business day, please give us a call to confirm whether it has been received.
Once you have received a confirmation that your order qualifies for cancellation/return, the items must be returned by you to the below location within 7 days after our return authorisation approval via email.
Please note: Wize Books reserves the right to reject a cancellation request if a book has been specifically ordered through a supplier.
Due to all the hassle and costs associated with returning books/products, we urge you to please ensure that you purchase the products which you require/that have been prescribed.
All orders not collected within 4 (four) months from the date you were notified to collect your parcel will be pulped or donated. Accordingly, you will NOT QUALIFY for a refund or partial refund of any sort should you not collect your order within such 4 (four) month period.
Ebook cancellation requests need to be sent to us within 12 days of purchase by sending an email to email@example.com with the subject “Cancellation: XXXX (Where XXXX is replaced by your order number)”. Some eBooks/non-physical products can however not be refunded due to the publishers not approving refunds or due to the nature of the products, i.e. software etc.
A R50 handling fee will be charged on ebooks which have been approved for cancellation.
Any Purchases made in store need to be returned in mint--condition within 7 days of purchase in order to qualify for a refund.