A Guide to Service Desk Concepts
A Guide to Service Desk Concepts
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A Guide to Service Desk Concepts
D. Knapp
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07 Jan 2025
A Guide to Service Desk Concepts
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Description
Translate technical expertise into an effective career in computer user support with the help of Knapp's A GUIDE TO SERVICE DESK CONCEPTS, 4E. This trusted, contemporary guide introduces the latest developments, research, resources and trends as they happen in computer user support. Readers explore the various types of service desks and gain a solid understanding of the diverse roles and skills required. This edition also reviews the processes and technologies that ensure the service desk is operating effectively and examines how today's leading organizations measure service desk success.
Product Information
ISBN13 (SKU)
9781285063454
Title
A Guide to Service Desk Concepts
Author
D. Knapp
Edition
4th
Publisher
Cengage
Publication Date
2013
Country of Publication
United States
Format Type
Physical
Number of Pages
382
