Customer Service Management: a Holistic Approach
Customer Service Management: a Holistic Approach
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Customer Service Management: a Holistic Approach
E. Engelbrecht
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Customer Service Management: a Holistic Approach
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Description
A framework for understanding the core issues in customer service delivery and management, using a holistic approach. Includes activities, providing the optimal usage of notional hours within the SAQA framework, and the application of an industry-related project.
Product Information
ISBN13 (SKU)
9781869286064
Title
Customer Service Management: a Holistic Approach
Author
E. Engelbrecht
Publisher
Van Schaik Publishers
Publication Date
2011
Country of Publication
South Africa
Format Type
Physical
Number of Pages
152
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